Customer Care
Our philosophy and success is based on ensuring the satisfaction of our affluent clientele. This is achieved through our providing our clients with competitive rates, guaranteed satisfaction, attention to details on each component of your stay in Sri Lanka.
We boast of having the largest fleet of vehicles which are governed by our quality standards together with 24 x 7 Airport services. Our dedicated Customer Service Department regularly reviews ratings of all key service areas which are linked to our quality policy.
Customer Service Centres
We are present in five strategic locations across the Island which provides information and facilitates payments.
Customer Care Department
Dedicated customer care department – Contact in the native language of the client (selected languages only) is made at least twice while on tour.
Health & Safety
We are the only DMC with a focused Health & Safety department staffed by qualified personnel (Advanced Certification in Food Hygiene, awarded by the Charted Institute of Environmental Health UK – CIEH, UK) who carry out periodic audits of all suppliers and obtain conformity.
Guaranteed Satisfaction
Our experienced staff trained and committed to understand your requirements and provide you with the best available services at competitive rates. We work with experienced and award winning chauffeur & tour guides in making your trip to Sri Lanka a memorable one.
Value for money
Our business ethos is based on providing you with value for money travel solutions irrespective of the type of holiday you wish to spend in Sri Lanka. Our experience and credibility in the tourism industry bring you a service level that is world class at the most competitive rates.
Individual Attention
Sri Lanka Holiday Buzz is about giving you a personalized service through understanding every little detail of how you want to experience Sri Lanka. Our experienced staff members are trained to provide you with individual attention to ensure that you spend a dream holiday in Sri Lanka
